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Published on: Thu, Jul 25, 2024
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Creating a comprehensive cleaning contract is crucial for both cleaning service providers and clients. A well-drafted contract ensures that both parties are on the same page and helps avoid misunderstandings, fostering a professional relationship. The cleaning contracts have the power to protect your business against any false allegations. This way you can take your business towards success without having to worry about anything. Here, we will discuss the essential elements to include in your cleaning contracts.
A cleaning contract is a legally binding document that outlines the terms and conditions of the services provided. It protects both the service provider and the client by clearly defining expectations, responsibilities, and compensation. This clarity helps prevent disputes and builds trust between the parties involved. Once both parties have reached an agreement, a contract will help you seal the deal. For example, a contract ensures that if a client expects a deep clean every visit, this is clearly stated, avoiding any confusion or unmet expectations.
Having a detailed contract can help in various ways:
So now let’s dive into the elements to include in your cleaning contracts.
The contract should clearly state the names and contact information of both parties: the cleaning service provider and the client. This ensures that both parties are easily identifiable, making communication straightforward. For example, including full names, addresses, phone numbers, and email addresses helps to create a formal and professional agreement.
Every contract must begin by clearly identifying the two parties — the cleaning service provider and the client.
Include:
Clarity in this section prevents confusion later when invoicing or dealing with legal matters.
Specify the locations where the cleaning services will be performed. This can include addresses of offices, buildings, or homes. Including this information helps avoid any confusion about where the services are to be rendered. For instance, stating “Services will be provided at 123 Main Street, Suite 400” ensures there is no ambiguity about the location.
This is one of the most important sections. It defines exactly what cleaning tasks will be performed and where.
List each location covered, such as offices, restrooms, lobbies, or external areas.
Specify:
A detailed scope of work sets the standard for performance and prevents disputes about “missed” duties.
List all the cleaning tasks that will be performed. This can include vacuuming, dusting, mopping, window cleaning, and more. Be as specific as possible to avoid any misunderstandings about what is included in the service. For example, specifying “Dusting of all horizontal surfaces including desks, tables, and shelves” clarifies the exact tasks to be completed. Even if you or your team forget something a cleaning service agreement template will come to your rescue. Since it will contain all the details, you can easily refer to it.
Define how often the cleaning services will be provided. This can be daily, weekly, bi-weekly, or monthly. Specifying the frequency helps set clear expectations for both parties. For example, “Cleaning services will be provided every Monday and Thursday” leaves no room for confusion about when the cleaning will occur.
Outline when services will be performed and how often.
Include start and end times, days of operation, and exceptions (like holidays or maintenance periods).
Example:
Use digital scheduling tools like Novagems Cleaning Management Software to automatically assign tasks, track attendance, and notify clients of service completion.
If there are any special requests or custom services that the client needs, include them in the contract. This might involve deep cleaning, carpet cleaning, or handling special equipment. For instance, “Client requests carpet cleaning to be performed every first Monday of the month” ensures these special needs are met.
Transparency in payments prevents 90% of contract disputes.
Clearly state:
Include a clause that outlines how price adjustments will be handled — for instance, if the client requests extra services or site expansions.
Provide a detailed breakdown of the costs involved. This can include the hourly rate, the cost of materials, and any additional charges for special services. A clear cost breakdown helps the client understand what they are paying for. For example, “Hourly rate: $25, Cleaning supplies: $10 per session, Carpet cleaning: $50 per month” provides a transparent cost structure.
Specify the payment schedule, including the due dates for payments. This can be weekly, bi-weekly, or monthly. A clear payment schedule ensures timely payments and helps maintain a smooth business relationship. For example, “Invoices will be sent on the last day of each month and are due within 15 days” outlines clear payment expectations.
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Include any penalties for late payments. This can be a flat fee or a percentage of the total amount. Late payment penalties encourage timely payments and help protect your business from cash flow issues. For example, “A late fee of 5% of the total invoice amount will be applied to payments received after the due date” clearly states the consequences of late payments.
State the start and end dates of the contract. This provides a clear timeline for the duration of the services. For example, “This contract begins on January 1, 2024, and ends on December 31, 2024” sets defined start and end points.
Include terms for renewing the contract. This can be an automatic renewal or a clause requiring written notice for renewal. Renewal terms help manage the continuity of services. For example, “This contract will automatically renew for successive one-year terms unless either party provides written notice of termination 30 days prior to the end of the current term” provides a clear renewal process.
Outline the conditions under which the contract can be terminated by either party. This might include breach of contract, non-payment, or unsatisfactory performance. Clear termination conditions protect both parties. For example, “Either party may terminate this contract with 30 days’ written notice in case of breach of contract or non-payment” specifies the grounds for termination.
Define your start date, end date, and renewal process.
Include termination clauses covering:
Having this section prevents confusion and ensures professional transitions between contracts.
Specify the responsibilities of the client, such as providing access to the cleaning site, ensuring a safe working environment, and supplying any necessary materials. For example, “The client is responsible for ensuring access to all areas to be cleaned and for securing any valuable items” clarifies the client’s duties.
Detail the responsibilities of the cleaning company, including performing the agreed-upon tasks, maintaining professional behavior, and using safe cleaning practices. For example, “The cleaning company will provide all necessary cleaning supplies and ensure that all tasks are completed to a high standard” outlines the company’s commitments.
Clarify who will provide the cleaning supplies and equipment. If the cleaning company provides them, include any associated costs. Clear provisions help avoid misunderstandings. For example, “The cleaning company will supply all necessary cleaning equipment at no additional cost to the client” ensures transparency.
A cleaning contract should outline mutual expectations.
For the cleaning company:
For the client:
This mutual accountability ensures smooth collaboration and consistent service quality.
Include details of the insurance coverage that the cleaning company holds. This can cover general liability, workers’ compensation, and property damage. Insurance details provide peace of mind to the client. For example, “The cleaning company carries general liability insurance with coverage up to $1 million” reassures clients of protection against damages.
Specify any limitations of liability for the cleaning company. This can protect the company from claims that exceed the scope of the services provided. For example, “The cleaning company’s liability for any damages shall not exceed the total amount paid by the client for services rendered” sets a clear limit on liability.
Accidents can happen — make sure your business is covered.
Include details about:
Also specify each party’s responsibility for damages or accidents.
According to the Occupational Safety and Health Administration (OSHA), all service businesses should maintain adequate coverage for workplace incidents.
A clear insurance clause protects both you and your clients.
Outline the process for addressing any disputes that arise. This might include negotiation, mediation, or arbitration. A clear dispute resolution process helps resolve issues amicably. For example, “Any disputes arising under this contract will first be addressed through negotiation. If unresolved, the parties will proceed to mediation” provides a structured approach to conflict resolution.
Include clauses for mediation and arbitration. These methods are less formal and less expensive than going to court. Mediation and arbitration clauses provide a structured way to handle disputes. For example, “In the event of a dispute, the parties agree to binding arbitration under the rules of the American Arbitration Association” offers a clear alternative to litigation.
Disagreements can arise even in well-managed partnerships.
Include a section explaining how conflicts will be handled before legal action:
This simple clause can save both sides time, stress, and money.
Specify how sensitive information, such as security codes or personal data, will be handled. Confidentiality clauses protect the client’s privacy. For example, “The cleaning company agrees to keep all client information confidential and not to disclose it to any third parties” ensures client information is protected.
Include any privacy policies that the cleaning company follows. This reassures the client that their information is being handled responsibly. For example, “The cleaning company adheres to a strict privacy policy, which can be found on our website” provides transparency and builds trust.
If your team works in offices, hospitals, or private spaces, confidentiality is critical.
Specify that all cleaners and supervisors must keep client information private and avoid discussing internal matters outside the site.
If applicable, include a non-disclosure agreement (NDA) within your contract or as an attachment.
This clause builds client trust — especially in industries like healthcare, banking, and education.
Ensure that the contract is signed by authorized representatives of both parties. This makes the contract legally binding. For example, “Signed by Jane Doe, Owner of XYZ Cleaning Services, and John Smith, Property Manager” confirms the agreement between the parties.
Include the date of the agreement. This provides a reference point for the duration of the contract. For example, “Dated this 1st day of January, 2024” sets a clear date for the start of the agreement.
Regularly review and update your cleaning contracts to reflect any changes in services, pricing, or legal requirements. This ensures that the contract remains relevant and effective. For example, “It is recommended to review and update the contract annually to ensure all terms are up-to-date” helps keep the contract current.
Final Tips for Creating Effective Cleaning Contracts
Avoiding these pitfalls saves you from future disputes and lost revenue.
Conclusion
By including these essential elements in your cleaning contracts, you can establish clear expectations, protect your business, and build strong, trust-based relationships with your clients. This comprehensive approach not only enhances your professional image. But also helps ensure the smooth operation of your cleaning services, leading to long-term success and client satisfaction. If you follow these tips and include these elements you can create your own free commercial cleaning contract template.
Q1. Why do I need a written cleaning contract?
A written agreement protects both parties by clearly defining expectations, pricing, and legal obligations.
Q2. What are the most important clauses in a cleaning contract?
Scope of work, payment terms, termination, insurance, and liability clauses are essential.
Q3. How often should I update my cleaning contracts?
At least once a year — or anytime your pricing, staffing, or legal conditions change.
Q4. Can I use a generic contract template?
You can start with one, but always tailor it to your specific services and consult a legal professional if needed.
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